DotSalute

The project

Chora Health s.r.l. commissioned us to develop DotSalute, a comprehensive digital platform to make medical services accessible remotely. The goal was to build a web app that would simplify the booking of medical video consultations and provide healthcare operators with effective tools to manage availability, appointments and clinical documentation.

The project needed to serve three types of users: patients, looking for an easy way to book remote visits; healthcare operators, requiring a reliable system to manage their work; and administrators, who must oversee the entire platform and monitor financial transactions.

The challenge

The main challenge was coordinating complex workflows within a single platform. We needed to ensure an intuitive booking system for patients, even those with limited technological skills, while simultaneously offering healthcare operators professional tools to manage schedules, reports and documentation.

It was essential to integrate a secure payment system compliant with regulations, with automatic error and transaction checks. Additionally, we needed to implement a robust authentication system with multi-factor authentication (MFA) to protect sensitive data and ensure compliance with healthcare privacy regulations.

The solution

We designed and developed DotSalute as a React web app, building a modular architecture that ensures scalability and long-term maintainability. The platform is structured into three main areas, each optimized for specific user needs.

The main features implemented include:

• Authentication system with MFA: advanced access protection with multi-factor authentication
• Patient management: complete upload and organization of patient records
• Appointment booking: smart calendar synchronized with operator availability
• Stripe payments: complete integration with automatic transaction and error checks
• Report and document management: secure upload, viewing and archiving of clinical documentation
• Operator panel: dedicated tools to manage availability, appointments and patients
• Admin panel: complete control over services, operators, promotional packages and billing

Special attention was paid to interface usability, designed to be accessible even to users with less familiarity with technology, thus ensuring widespread platform adoption.

Technologies

To ensure high performance and a smooth user experience, we used a modern and established technology stack:

• React.js for the frontend, ensuring a responsive and performant interface
• Node.js for the backend, ensuring scalability and fast response times
• PHP for specific business logic and integrations
• Expo for reusable cross-platform components
• Stripe for secure online payment processing

Results

After the launch of DotSalute, Chora Health recorded a 20% increase in bookings made through the web app. A particularly significant data point concerns platform adoption by older patients, traditionally less inclined to use digital tools for healthcare services.

The platform has significantly simplified the work of healthcare operators, centralizing schedule management, documentation and patient relationships into a single solution. Administrators now benefit from a complete real-time view of operations, with effective tools for financial and organizational service management.

The project demonstrates how a well-designed web app can make healthcare services more accessible, improving the experience for both patients and industry professionals.